Book a demo Get building

System status

How we keep
Hawfinch running.

A public status history is coming soon. Until then, this page explains how the service is monitored and how to reach us if something looks wrong.

Monitoring

Checked every minute, from outside.

An independent monitor, running outside our own servers, health-checks each part of the service every minute. If a check fails twice in a row the component is marked degraded. If it fails a third time it is marked down and the on-call team is alerted automatically, and alerted again when it recovers.

1 min
Between health checks
2
Failed checks in a row to mark degraded
3
Failed checks in a row to mark down and alert

What we watch

Three components, each checked on its own.

Each one is checked separately, so an alert says which part of the service has a problem.

Lead intake API
api.hawfinch.com. Takes in leads, routes them and serves the app.
Every minute
Sign-in gateway
gateway.hawfinch.com. Handles sign-in and sessions for the web and mobile apps.
Every minute
Reporting database
Stores leads and answers the reports, dashboards and lead searches.
Every minute

Support

Seeing a problem?

If something is not working for you, tell us. You do not need to wait for it to show up here.

Support is available 24/7.

Our UK-based team is on hand around the clock, including weekends and bank holidays.

Contact support

Need an
SLA?

SLAs are available on Enterprise plans. Talk to us about the cover you need.

Get building
Talk to us